The Company requires a signed and completed Booking Form or on-line acceptance for all reservations. Upon receipt of this, the Company will send out an invoice for rent, refundable deposit (see below), any payable extras requested and credit card charges (if applicable). The booking will be only be secured once payment of the full invoice value has been received. In the absence of payment, the Company reserves the right to cancel the booking.
The confirmation invoice and check-in instructions are our acceptance of your booking and a legally binding contract will then exist. A lead guest name is required at the time of booking.
Rates include utility bills, council tax. Rates are subject to change without prior notice.
Payment should be made to the Company in British Pounds Sterling by any of the following methods: bank transfer (upon prior agreement with our sales office), Visa, MasterCard, American Express or Debit card. Additional charges will be levied for payment by credit card at the current rate: Visa/MasterCard - 2.99% and AMEX - 4.50%.
International bank transfer payments will have an additional GBP 20.00 added to the invoice to cover bank transfer transaction fees. Bank transfer fees need to be absorbed by the sender and the agreed amount must be received by Crown Lawn Apartments within the period agreed with our Sales Office. Failure to comply with the agreed conditions will result in the reservation being cancelled and the administration and/or bank transfer fees being deducted from the refunds due to the sender.
Any international bank transfer refunds will be subject to the same charge.
Card details provided to Crown Lawn Apartments are screened for security reasons. We may require additional information for security checks. We reserve the right to cancel the reservation if any additional information requested are not provided.
Cancellations will only be accepted if made by the credit card holder.
If you cancel your reservation at any time after your booking has been accepted then we impose the following administration charges:
At least 14 days notice prior to arrival is required to receive a refund:
If less than 14 nights notice is given:
A cancellation fee of the full rental amount (on each apartment booked) will be applicable.’’
We cannot guarantee that any requests for amendments will be satisfied. However, if you wish to make any alteration to your booking (including a transfer of your booking to another person, changing dates by increasing/decreasing the number of nights booked, change in type of apartment or change in location) after it has been accepted by us, we will try to accommodate your requirements subject to availability.
A refundable deposit is required for each booking. This varies between GBP 150.00 and GBP 250.00 depending upon the number of proposed occupants in the apartment at the time of the booking. The deposit is held against any arrears of rent, dilapidations or breakages that may occur. The deposit, or any balance after deductions will be refunded following the Company's inspection of the apartment used on condition that the apartment is vacated in a reasonable condition and settlements of all accounts. Such refund will normally be made within a period of 14 days after departure.
In the unlikely event that the apartment or location booked cannot be provided due to unforeseen circumstances outside of our control the client understands that it is Crown Lawn Apartments responsibility to find alternative accommodation of at least a similar standard and provide transportation as appropriate if applicable. Crown Lawn Apartments takes every precaution to ensure apartments are professionally managed and any such occurances are extremely rare. Our Company shall have no liability in respect of any other costs, losses or damages existing out of or in connection with re-allocation of accommodation since such relocation is outside Crown Lawn Apartments' control.
Every care is taken to ensure that apartment descriptions are accurate. The images provided on our web page are depiction or sample of the quality and standard for all the apartments at that particular location or building.
All serviced apartments are strictly NON smoking.
We will always where possible try to accommodate any special requests but give no guarantee that such requests will be honoured.
Additional week-day housekeeping, car parking, foldaway beds, baby cots and air-conditioning units can be supplied (subject to availability) at an additional cost.
The Company provides wireless broadband access free-of-charge in all its apartments. This is provided by a third party service provider and the Company accepts no liability for loss of service at any time
The majority of the Company’s apartments are fitted with a landline telephone provided by a third party service provider. It is the guest’s responsibility to set up a charge account with the service provider directly. Instructions are provided in the apartment. Any call charges incurred by the Company as a result of the guest not using this service will be charged directly to the guest.
Apartments are reserved from 14.00 hrs on the day of arrival until 10.00 hrs on the day of departure unless an early arrival or later departure time is requested and agreed in advance with the Company. An estimated arrival time must be given at the time of booking but is required a minimum of 72 hours before arrival.
If the estimated time of arrival is not communicated to us in advance we will not be held responsible for any guest not being able to check-in on the booked arrival date and/or any extras incurred by the guests for booking alternative accommodation on the booked check in date.
Early check ins and late check outs cannot be guaranteed unless an extra charge of half a days rental has been paid in advance. Very early check ins (before 9am) might not be accommodated (at Point West) please check with our Sales Office for more information.
A late check out that is not agreed or communicated to us in advance will result in a check out charge as explained above.
Very late check ins may be refused depending on the arrival time and location. Please contact our Sales Office prior to reservation.
Keys and swipe-cards will be usually be available on arrival with the Duty Manager with one set being issued per apartment unless otherwise requested. Any keys or swipe-cards lost must be reported to the Company immediately whereby a replacement will be issued as soon as possible at a cost of GBP 50.00 for keys and GBP 50.00 for swipe-cards. If a guest locks himself/herself out of the property and requires the Company’s assistance to gain entry, the Company reserves the right to charge an administration fee for any direct costs incurred.
Front desk staff in the apartment foyer are not employed by the Company and any personal assistance will not be provided. Please note that luggage storage facilities not available at any of our locations.
The Company accepts no liability or responsibility for personal accident, death or injury to the guest or to any member of the guest’s party or visitor nor for loss or damage to any personal property caused nor for any costs incurred due to travelling delays or alterations.
The number of persons permitted to occupy each apartment is limited to the number of occupants stated at the time of booking; this number must not be exceeded. The Company reserves the right to terminate the rental without notice and without refund in the case of a breach of this condition.
All properties are professionally cleaned on departure. However, guests are responsible for leaving the apartment in the same condition as on arrival.
The Company’s terms and conditions of business are subject to the laws of England. The Company and the guest will submit to the exclusive jurisdiction of the English Courts.